Banking & Insurance Operations Professional Resume – 4 Years Experience | Loan Processing, Policy Servicing, KYC/AML, CRM

Banking & Insurance Operations Professional Resume – 4 Years Experience | Loan Processing, Policy Servicing, KYC/AML, CRM

A detail-oriented and customer-focused banking professional with 4 years of experience in loan processing, personal banking services, and policy administration. Skilled in end-to-end loan documentation, customer relationship management, and policy servicing including surrender, partial withdrawals, and compliance. Seeking a challenging role to leverage expertise in financial operations, risk assessment, and client servicing to contribute to organizational growth and deliver exceptional customer experience.

Skills:

• KYC & AML Compliance

• Document Verification & Fraud Prevention

• Data Entry & Record Management

• Customer Service & Issue Resolution

• Customer Relationship Management

• MS Excel, PowerPoint, Word

• Policy Surrender & Partial Withdrawal Processing

• Communication & Coordination

Technical Skills:

• Microsoft Excel

• CRM Platforms & KYC Management Systems

• Email & Document Management Tools

Languages:

• English, Hindi, Marathi, Gujarati

Achievements & Awards:

• Achieved 99% accuracy in document verification and compliance checks

• Developed comprehensive MIS reports, improving decision-making and compliance tracking

• Successfully handled high-priority customer escalations, improving retention rates

Professional Experience & Key Responsibilities:

Associate Sales Manager – Insurance Sector

• Advised clients on banking products such as investment and insurance options

• Resolved customer concerns promptly, ensuring high levels of satisfaction and retention

• Consistently achieved and exceeded monthly sales and referral targets for bank products

• Assisted customers with financial product inquiries

Associate – Financial Services/IT Solutions

• Created and maintained MIS dashboards for internal reporting

• Provided customer support across phone and email channels

• Verified applicants’ financial documents, employment status, and creditworthiness using CIBIL and internal systems

• Liaised with underwriters, sales teams, and clients to resolve discrepancies in documentation

• Processed HL (Home Loan) and MSME applications, ensuring accuracy and adherence to policies

Branch Associate – International Trading/Manufacturing

• Processed policy surrenders, partial withdrawals, and other financial/non-financial transactions within defined TAT

• Executed policy alterations including nominee changes, address updates, and premium payment mode changes

• Validated KYC documents and ensured compliance with IRDA regulations during policy servicing

Education:

• Graduation

Ideal For:

• Full-time Banking Operations / Loan Processing roles

• Insurance policy servicing and administration

• KYC/AML compliance and document verification

• Customer relationship management and MIS reporting

• Remote or Mumbai/Navi Mumbai-based opportunities

Important Notice : Candidate personal contact details including name, phone number, and email address are hidden for privacy and security reasons. Resume is strictly intended for legal hiring and recruitment purposes only. Any misuse, fraud, spam, illegal activity, or unauthorized distribution is strictly prohibited. Digital product only. No physical item will be shipped.