Hiring Organization : Banking

Eligibility : Freshers and Experienced

Salary : Not disclosed

Relationship Manager banking job in Bangalore India :

Location : Cunningham Road Bangalore, Bangalore Metropolitan(Work From Office)

job type : Full time

ob Overview

The Relationship Manager – YES PREMI(A) Sales and Marketing is responsible for acquiring new customers, managing existing client relationships, and promoting the bank’s premium banking products and financial services. The role involves identifying potential customers, understanding their financial requirements, recommending suitable banking solutions, and achieving assigned sales and business targets. The Relationship Manager will focus on building long-term customer relationships, increasing customer engagement, generating business through referrals and networking, and ensuring a high standard of customer service. The position requires strong communication, relationship-building, sales, and negotiation skills, along with an understanding of banking products and financial services.

Key Responsibilities

• Customer Acquisition: Identify and acquire new customers for YES PREMI(A) banking services through referrals, networking, direct sales, and other business development activities.
• Relationship Management: Develop and maintain strong relationships with existing and prospective customers to improve customer satisfaction, loyalty, and retention.
• Sales and Marketing: Promote premium banking products and services, including savings accounts, current accounts, deposits, investment-related offerings, and other eligible financial solutions, as applicable to the role.
• Business Development: Achieve monthly and quarterly sales targets by identifying business opportunities and developing effective customer acquisition strategies.
• Customer Needs Assessment: Understand customers’ financial goals and requirements and recommend appropriate banking products in accordance with bank policies and suitability guidelines.
• Cross-Selling and Upselling: Identify opportunities to offer additional banking products and services to existing customers while maintaining a customer-centric approach.
• Lead Generation: Build a strong sales pipeline through market research, customer referrals, networking, and targeted marketing initiatives.
• Portfolio Management: Manage an assigned customer portfolio, monitor customer engagement, and identify opportunities to increase business relationships.
• Customer Service: Resolve customer queries, coordinate with internal teams, and ensure timely assistance for banking transactions and service requests.
• Compliance and Documentation: Ensure proper completion of customer documentation, KYC requirements, and other applicable banking and regulatory procedures.
• Market Analysis: Monitor customer preferences, competitor offerings, and local market trends to identify new business opportunities.
• Performance Reporting: Maintain accurate records of sales activities, customer interactions, leads, conversions, and business performance.
• Customer Retention: Proactively engage with existing customers, address their concerns, and implement strategies to strengthen long-term relationships.

Required Skills and Qualifications

• Bachelor’s degree in Business Administration, Marketing, Finance, Commerce, or a related field.
• Experience in banking sales, relationship management, financial services, or customer acquisition is preferred.
• Strong communication, interpersonal, and customer relationship management skills.
• Knowledge of banking products, financial services, and sales processes.
• Ability to generate leads, negotiate effectively, and achieve business targets.
• Good presentation, networking, and problem-solving abilities.
• Ability to work independently and collaboratively within a sales team.
• Familiarity with CRM systems, sales reporting tools, and Microsoft Office applications.
• Understanding of KYC documentation, customer onboarding, and banking compliance procedures.

Key Performance Indicators (KPIs)

• Achievement of assigned sales and revenue targets.
• Number of new customers acquired.
• Growth in the assigned customer portfolio.
• Cross-selling and upselling performance.
• Customer satisfaction and retention rates.
• Lead conversion ratio and referral business generation.
• Compliance with internal policies and regulatory requirements.

Ideal Candidate Profile

The ideal candidate is a proactive, target-oriented professional with a strong interest in banking sales and customer relationship management. They should be capable of identifying business opportunities, building trust with premium customers, promoting relevant banking products, and delivering excellent customer service. Candidates with experience in retail banking, premium banking, wealth-related product sales, or financial services business development may be particularly suitable, depending on the employer’s requirements.