Hiring Organization : Simplify360

Salary : 12 – 15 Lakh/Year , Experience : 3 years

Job location : Thane West, Mumbai, Maharashtra, India

Production Support Job in Mumbai India :

Availability: Immediate Joiners Preferred

About the Role :

We are looking for a Tech Lead who can independently manage Production Support (L1 & L2),

along with handling DevOps responsibilities and providing strong technical contributions in Python and React.

The ideal candidate should be hands-on, proactive, and capable of leading technical operations while coordinating with cross-functional teams.

Key Responsibilities :

1. Production Support (L1 & L2) Monitor application performance, incidents, and alerts in real time.Troubleshoot production issues, perform root cause analysis, and ensure timely resolution.Provide L1 & L2 support, including incident logging, issue triaging, and escalation to development teams as needed.Work closely with stakeholders to ensure minimal downtime and seamless application functionality.Prepare daily/weekly reports on incidents and resolutions.

2. DevOps & Infrastructure Manage CI/CD pipelines, version control, and automated deployments.Work on Jenkins, Git, Docker, Kubernetes, AWS, and other DevOps tools.Ensure high system availability, monitoring, and operations stability.Implement automation to improve deployment, monitoring, and operational efficiency.

3. Full Stack Development Troubleshoot application issues in Python backend and React frontend.Support development and enhancement activities when required.Review code, ensure adherence to best practices, and guide junior developers.Contribute to new features, bug fixes, and performance tuning.

Technical Skills Required :

Strong expertise in Python (API development, scripting, debugging).Hands-on experience in ReactJS (UI troubleshooting, enhancements).DevOps Tools: Jenkins, Docker, Kubernetes, Git, CI/CD pipelines, AWS cloud.

Production support experience with incident monitoring and resolution.Good understanding of system logs, error debugging, and performance analysis.

Qualifications Bachelor’s degree in Computer Science, Engineering, or equivalent.

3–6 years of relevant experience handling production support + development + DevOps.Strong analytical, debugging, and problem-solving skills.

Excellent communication and coordination skills.

Must have Skills

Python – 2 Years
React – 2 Years
API Development – 2 Years
Scripting – 2 Years
Debugging – 2 Years
Troubleshooting – 2 Years
Jenkins – 2 Years
Docker – 2 Years
Kubernetes – 2 Years
GIT – 2 Years
CI/CD – 2 Years
AWS – 2 years

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Screening Questions

Q1.Are you comfortable working from Office Location : Thane West, Mumbai, Maharashtra, India? (Must-have)

Ideal answer: yes

Q2.Which city are you currently located in?

Ideal answer: Thane West, Mumbai, Maharashtra, India

Q3.How many years of overall experience do you currently have? (Must-have)

Ideal answer: 3 Years (Min)

Q4.What is Current Annual Salary?

Ideal answer: $ 12

Q5.What is your Expected Annual Salary?

Ideal answer: $ 18 (Max) USD /Years

Q6.How many years of work experience do you have with Python? (Must-have)

Ideal answer: 2 Years (Min)

Q7.How many years of work experience do you have with React? (Must-have)

Ideal answer: 2 Years (Min)

Q8.How many years of work experience do you have with API Development? (Must-have)

Ideal answer: 2 Years (Min)

Q9.How many years of work experience do you have with Scripting?

Ideal answer: 2 Years (Min)

Q10.How many years of work experience do you have with Debugging? (Must-have)

Ideal answer: 2 Years (Min)

Q11.How many years of work experience do you have with Troubleshooting? (Must-have)

Ideal answer: 2 Years (Min)

Q12.How many years of work experience do you have with Jenkins? (Must-have)

Ideal answer: 2 Years (Min)

Q13.How many years of work experience do you have with Docker? (Must-have)

Ideal answer: 2 Years (Min)

Q14.How many years of work experience do you have with Kubernetes? (Must-have)

Ideal answer: 2 Years (Min)

Q15.How many years of work experience do you have with GIT? (Must-have)

Ideal answer: 2 Years (Min)

Q16.How many years of work experience do you have with CI/CD? (Must-have)

Ideal answer: 2 Years (Min)

Q17.How many years of work experience do you have with AWS? (Must-have)

Ideal answer: 2 Years (Min)

Q18.How soon will you be able to join? (Must-have)

Ideal answer: 15 Days notice period

About Company

Simplify360 is the leading Digital Customer Experience Platform with a goal #beyondORM #beyondListening #takecontrol. We have been helping brands and enterprises to enhance their digital customer experience and gain insights through data & analytics. With our AI driven conversation cloud and digital media command center, and real-time dashboards we are empowering our clients #beyondsocial. We have physical presence in India and US, and function through partners in APAC region. Our product is sold in over 100 countries directly or through partners.

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