Hiring Organization : BPO

salary : ₹ 2.6 LPA – 2.9 LPA, Eligibility : Freshers

Process Executive – International Voice Process job in Indore Kolkata:

Location : Indore, Kolkata

last Date : 30 October 26″

Details :

looking for enthusiastic and customer-focused candidates for the position of Process Executive – International Voice Process in Indore and Kolkata. Freshers are welcome to apply. The selected candidates will handle inbound calls from international customers, process customer orders over the phone, respond to queries, and resolve issues related to orders and deliveries. Responsibilities also include accurately updating customer information and maintaining call records in the system. Candidates should demonstrate good communication skills, a professional attitude, and a willingness to learn while meeting key performance targets, including productivity, call quality, customer satisfaction (CSAT), and service-level standards.

Skills :

Customer Support

Key Responsibilities

• Handle inbound calls from international customers politely and professionally.
• Process customer orders over the phone.
• Answer questions and resolve issues related to orders and deliveries.
• Accurately log customer details and call interaction notes into the system.
• Maintain key performance metrics: Productivity, Call Quality, Customer Satisfaction (CSAT), and Service-Level Targets.

Eligibility Criteria

• Education: Non-Technical Graduation Streams (e.g., BA, B.Com, B.Sc, BBA).
• Eligible Batches: 2024, 2025, and 2026 graduates are eligible.
• Marks/CGPA Criteria: None.
• Backlogs/Arrears: Strictly No active backlogs.
• Experience: 0 to 11 months only (Freshers welcome).
• Age Limit: Minimum 18 years old (No upper age limit).
• Language Proficiency: Strong English communication skills
• Shift Flexibility: Must be comfortable working in permanent rotational night shifts within the shift window of 9:30 PM to 11:30 AM.