Hiring Organization : Global Business Services

Salary : 35,000-90,000/month, Experience : 1- 3 years

Omni channel Business Analyst Job in Taguig Philippines :

Job Location : Taguig Philippines

Last Date to Apply : 31 July 2026

Business Analysis & Process

• OptimizationPartner with business stakeholders to understand workflows and opportunities for improvementDocument business requirements, user stories, and process flowsIdentify optimization opportunities within agent workflows and customer experience pathsTranslate business needs into functional specificationsManage ADO backlog for Omnichannel team, including supporting Agile activities such as sprint planning

• Platform Support: Five9 & SalesforceAssist with light configuration changes in Five9 and SalesforceSupport troubleshooting of Salesforce + Five9 connectionsPerform initial triage and collaborate with technical teamsHelp coordinate release activities and testing

• Vendor & Cross‑Functional CoordinationWork closely with Five9, Salesforce, and other vendors

• Training, Change Management & AdoptionCreate user documentation, process guides, and training materialsConduct trainings, demos, and enablement workshopsEncourage adoption of new features; gather user feedback

• Quality Assurance & TestingDevelop and execute test scriptsValidate cross‑platform functionality between Five9 and SalesforceSupport user acceptance testing 

Qualification :

• Bachelor’s degree in Business Administration, Information Systems, Communications, or related

• 1–3 years in a business systems or operations analyst role
• Experience supporting Salesforce
• Understanding of contact center technologies like Five9Strong communication and requirements‑gathering skills
• Ability to troubleshoot based on processes and system interactionsStrong attention to detail and ability to multitask

Preferred Qualifications:

• Hands‑on experience with Five9

• Familiarity with Salesforce CTI connectors and CRM integrations

• Vendor coordination experienceExposure to AgileExperience writing training materials

• Basic understanding of APIs or system dependencies

About The Global Business Services

A dynamic offshore hub based in the Philippines, serving as a vital extension of its parent organization’s operations. As an internal support center, it delivers high-impact services across multiple departments, including technology, compliance, finance, and operations, supporting various lines of business.