Job type : Human Resource / Talent Recruitment / Recruitment Consulting

Location : Noida , India

CTC : 6-7 LPA

Years of Experience : 4-6 yrs

Customer Success Manager – Talent Recruitment job in Noida India :

Key Skills

Talent AcquisitionLinkedinTeam HandlingClient ManagementATSNaukriRecruitment ConsultingRecruitment delivery

About the Role

Company is looking for an experienced Customer Success Manager – Talent Recruitment to manage multiple client accounts, understand their hiring requirements, drive candidate delivery, and ensure successful closures. The role will also involve managing and mentoring a team of recruiters to achieve client-specific hiring targets.

The ideal candidate should have strong experience in talent acquisition/recruitment consulting, client management, team handling, and recruitment delivery.

Key Responsibilities

• Manage multiple client accounts and build strong, long-term client relationships.
• Understand client hiring requirements, job mandates, priorities, and expectations.
• Own end-to-end recruitment delivery and ensure timely submission of relevant candidates.
• Coordinate with clients throughout the hiring process, from requirement intake to candidate closure.
• Manage and allocate mandates among recruiters based on expertise, workload, and priority.
• Lead, mentor, and monitor a team of recruiters to achieve individual and team targets.
• Track recruitment metrics including candidate submissions, interviews, offers, joins, and closures.
• Review candidate quality and ensure recruiters maintain high standards of screening and shortlisting.
• Conduct regular team reviews and provide feedback to improve productivity and conversion rates.
• Resolve client escalations and ensure a smooth recruitment experience.
• Identify opportunities to improve delivery processes, turnaround time, and client satisfaction.
• Maintain accurate recruitment and client data in internal systems/ATS.
• Work closely with internal stakeholders to ensure successful fulfilment of critical mandates.

Requirements

• 4–6 years of experience in talent acquisition, recruitment consulting, staffing, or executive search.
• Strong experience in client management and recruitment delivery.
• Proven ability to manage multiple clients and recruitment mandates simultaneously.
• Experience managing, mentoring, or leading a team of recruiters.
• Strong understanding of recruitment metrics, candidate pipelines, and hiring funnels.
• Excellent communication, negotiation, stakeholder management, and problem-solving skills.
• Ability to work in a fast-paced, target-driven environment.
• Strong ownership of client requirements and recruitment outcomes.
• Experience with recruitment platforms such as Naukri, LinkedIn, ATS, or similar tools is preferred.