Hiring organization : Rion Insura Insurance Broking Pvt. Ltd.

Salary : Not Disclosed , Experience : Freshers

Job location : Chennai , Tamil Nadu India

Insurance Service Manager Job in Chennai India ::

Roles:

• The Insurance Service Executive is responsible for handling customer service activities related to insurance policies, renewals, claims support, and client relationship management. The role focuses on providing excellent service to customers, ensuring smooth policy processing, and maintaining accurate records.

Responsibilities:

• Handle customer queries through calls, emails, and direct interaction.
• Assist customers with policy issuance, renewals, endorsements, and cancellations.
• Support clients with claim intimation and documentation processes.
• Maintain and update customer and policy records accurately in the system.
• Coordinate with insurance companies and internal departments for policy servicing.
• Follow up with customers for pending documents and renewal payments.
• Explain policy benefits, coverage details, and terms to customers.
• Ensure timely resolution of customer complaints and service requests.
• Generate service reports and maintain daily activity records.
• Cross-sell or up-sell insurance products whenever required.
• Ensure compliance with company policies and insurance regulations.
• Build strong customer relationships to improve client retention.