Company: Test Client Corp ,

Salary : 2.5 – 3.5 LPA , Experience Level: Fresher

Customer Support Associate freshers Job in Pune :

Location: Pune (Onsite)
Employment Type: Full-time

Category: BPO / Customer Support

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About the Role

Test Client Corp is seeking enthusiastic and customer-focused individuals to join our team as Customer Support Associates in Pune. This is an excellent opportunity for freshers to kick-start their career in the customer service industry. You will be the first point of contact for our customers, handling their queries and concerns via chat and email, and ensuring a seamless and positive customer experience.

If you have excellent communication skills, a problem-solving mindset, and a passion for helping people, we want to hear from you.

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Key Responsibilities

• Customer Query Resolution: Respond promptly and professionally to customer inquiries received via chat and email channels.
• Issue Troubleshooting: Identify and resolve customer issues, complaints, and technical problems efficiently and effectively.
• Product Knowledge: Develop a deep understanding of the company’s products/services to provide accurate information and guidance to customers.
• CRM Management: Log, track, and manage all customer interactions using CRM software, ensuring all cases are updated and resolved within defined SLAs (Service Level Agreements).
• Escalation Handling: Identify complex or unresolved issues and escalate them to the appropriate department or senior team members for timely resolution.
• Customer Satisfaction: Maintain high levels of customer satisfaction by delivering empathetic, patient, and solution-oriented support.
• Feedback Collection: Gather customer feedback and share insights with the team to help improve products, services, and support processes.
• Documentation: Contribute to the creation and maintenance of support documentation, FAQs, and knowledge base articles.

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Required Skills & Qualifications

• Communication: Excellent verbal and written communication skills in English (additional regional languages are a plus).
• CRM Proficiency: Basic understanding and familiarity with CRM tools or ticketing systems (e.g., Zendesk, Freshdesk, Salesforce Service Cloud, or similar).
• Typing Skills: Good typing speed and accuracy for handling chat and email support efficiently.
• Problem-Solving: Strong analytical and problem-solving skills with the ability to think on your feet.
• Interpersonal Skills: Empathetic, patient, and customer-centric approach to handling queries.
• Adaptability: Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

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Qualifications & Experience

• Experience: 0–1 year of experience (freshers are encouraged to apply). Prior internship or volunteer experience in customer service is a bonus but not mandatory.
• Education: Bachelor’s degree in any discipline (B.Com, BBA, BA, B.Sc., or equivalent) is preferred.
• Industry: Open to candidates from all backgrounds; prior BPO/ITeS experience is a plus.

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Personal Attributes

• Positive, energetic, and professional attitude.
• Willingness to learn and adapt to new tools and processes.
• Ability to handle stressful situations with calmness and composure.
• Strong team player who collaborates well with colleagues.