Job type : Customer Service management/ Customer Relationship Management

Location : Juhu Mumbai , Maharashtra India

Salary : 6 – 7 LPA

Experience : 2- 4 years

Customer Service Executive Job in Mumbai India :

Goodness values required

Reliability

Teamwork

Integrity

Key Skills ::

Customer Service

Order Management

Customer Relations

Hindi Language

Email Communication

Escalation Handling

Outbound Calls

Fashion Knowledge

Dashboard Navigation

WhatsApp Communication

Beauty Knowledge

Sneakers Knowledge

About the Role

You’ll be the voice of Hypefly to our customers — handling queries, orders and escalations across WhatsApp, email and calls. This is a systems-heavy role: you’ll work across multiple internal tools (order management, tracking dashboards, sheets) at speed, and solving a customer’s issue usually means navigating these systems quickly to find the answer. You’ll report to our Head of Customer Relations and work from our Juhu office.

Key

Responsibilities:

• Handle customer queries end-to-end on WhatsApp and email — orders, delivery timelines, product questions
• Make outbound calls to customers for abandoned checkouts, order changes and out-of-stock alternatives
• Navigate internal systems and dashboards quickly to trace orders, check statuses, and resolve issues independently
• Own escalations and resolve them fast, with judgement and empathy
• Coordinate NDR follow-ups with the operations team to ensure deliveries complete
• Manage returns, exchanges and refund requests as per policy
• Keep customer records and order notes updated accurately across systems
• Learn our internal processes deeply — the faster you understand how things work end-to-end, the faster you solve

Requirements:

• 2–4 years in customer service, preferably at an e-commerce or D2C company
• Fast and confident on a laptop — comfortable working across multiple tools, tabs and dashboards at once; you pick up new systems quickly
• A quick learner who understands processes end-to-end, not just scripts — you connect the dots to solve issues yourself
• Excellent written and spoken English — support is on chat, email and phone
• Comfortable making calls to customers — clear, polite and persuasive on the phone
• Calm under pressure; organised enough to juggle multiple conversations without dropping threads
• Working knowledge of Hindi
• Interest in sneakers, fashion, or beauty is a plus

What We Offer:

• Work directly with a lean, fast-moving team — no bureaucracy
• Growing company: 14 → 30+ people this year across three cities
• Employee of the Month bonus

Location & Work Mode

Location:
Juhu, Mumbai (Work from Office) |

Experience:
2–4 years | Openings: 3
Working days: Monday to Saturday | Timing: 10:30 AM – 8:30 PM

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